📄 Terms of Service

Overview

This website is operated by Velarno. Throughout the site, the terms “we”, “us” and “our” refer to Velarno. By visiting our site and/or purchasing something from us, you agree to be bound by the following Terms of Service.

Online Store Terms

By using this website, you confirm that you are at least the age of majority in your country of residence, or that you have given us consent to allow any minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose. You must not violate any laws in your jurisdiction when using our website.

Products & Fulfillment

All products sold on this website are sourced and fulfilled through third-party suppliers and manufacturers.

We work with international suppliers to provide competitive pricing and unique designs.

Because of this fulfillment model, processing and shipping times may vary.

Shipping Policy

Please note the following before placing an order:

• Orders are processed within 1–3 business days
• Shipping times typically range from 7–20 business days, depending on location and supplier
• In rare cases, shipping may take longer due to customs delays or high demand
• Tracking information will be provided once available

By placing an order, you acknowledge and accept these delivery times.

Pricing & Payments

All prices are listed in your local currency unless otherwise stated. We reserve the right to change pricing at any time without notice.

We accept secure payment methods through Shopify Payments and other approved providers.

Returns & Refunds

We want you to be satisfied with your purchase.

However, due to the nature of international fulfillment:

• Returns are only accepted for defective or damaged items
• Requests must be submitted within 30 days of delivery
• Proof (photo/video) may be required before approval
• Refunds are issued once the issue is confirmed

We do not accept returns for change of mind or incorrect expectations about shipping time, as this is clearly stated in our policies.

Shipping Delays

We are not responsible for delays caused by:

• Customs clearance
• Carrier delays
• High demand periods
• Incorrect shipping information provided by the customer

Order Cancellation

Orders can only be canceled within 12 hours of purchase. After this period, orders are already being processed and cannot be changed or canceled.

Liability

We are not liable for any damages, losses, or issues arising from the use of our products beyond what is required by law.

Changes to Terms

We reserve the right to update or change these Terms at any time. It is your responsibility to check this page periodically for updates.

Contact Information

If you have any questions about these Terms, please contact us at:
Hello@VelarnoJewelry.com