FAQs
Frequently Asked Questions (FAQ)
Shipping
How long does shipping take?
Processing time is typically 1-3 business days.
Estimated delivery times:
- International: 7-20 business days
Delivery times may vary during holidays or due to carrier delays.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping options and costs are displayed at checkout.
Returns & Refunds
What is your return policy?
We offer a 30-day return period from the date of delivery. Items must be unused and returned in their original condition.
How do I request a return?
Please contact hello@velarnojewelry.com with your order number and reason for the return. Our team will provide return instructions.
When will I receive my refund?
Refunds are typically processed within 5-10 business days after the returned item has been received and inspected.
Products
Will my jewelry tarnish?
Our jewelry is designed for everyday wear. To maximize longevity, avoid prolonged exposure to water, perfumes, lotions, and harsh chemicals.
How should I care for my jewelry?
Store your jewelry in a dry place and gently clean it with a soft cloth when needed.
Are your product photos accurate?
We strive to display our products as accurately as possible. However, slight variations in color may occur due to screen settings and lighting.
Payments & Security
Is my payment information secure?
Yes. All payments are processed through secure and trusted payment providers. We do not store your payment details.
What payment methods do you accept?
Accepted payment methods are displayed at checkout and may include major credit cards, debit cards, PayPal, Apple Pay, and other secure payment options.
Orders
Can I cancel or change my order?
Orders are processed quickly to ensure fast delivery. If you need to make changes, please contact us as soon as possible at hello@velarnojewelry.com. We cannot guarantee modifications once an order has been processed.
Contact
How can I contact customer support?
For any questions, please email us at hello@velarnojewelry.com.
How quickly will I receive a response?
We aim to respond to all customer inquiries within 24-48 business hours.